The Pocket Lathe System

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Shipping Information

Free Ground Shipping (lower 48 states, 3-7 business days) for all orders over $ 40.00. Place your in-stock order before 12:00 pm Central time, Monday through Friday, and your order will be out the door that same day! We guarantee the very best turn-around time. If for some reason we don't get it out that day, we'll make sure to contact you or upgrade your shipping method to meet or exceed your original expected delivery date. Orders close to $200.00 and over will require a signature. UPS and USPS do not consider Saturday and Sunday business days. If guaranteed Saturday residential delivery is required, please contact us to make arrangements.

Returns Policy

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer. There are certain situations where only partial refunds are granted (if applicable) Any item not in its original condition, is damaged or missing parts for reasons not due to our error Any item that is returned more than 30 days after delivery

Refunds (If Applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund for the price of the item will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late Or Missing Refunds (If Applicable)

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at support@billiarpocket.com

Sale Items (If Applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (If Applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@billiarpocket.com and send your item to: CueStix International, 1380 Overlook Drive #104, Lafayette, CO 80026. If you purchased the wrong item and want to exchange it for a different product you will be responsible for paying your own shipping costs for returning your item and shipping cost for the new item. Return shipping costs are non-refundable.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping Returns

To return your product, please mail to: CueStix International, 1380 Overlook Drive #104, Lafayette, CO 80026. You will be responsible for paying for your own shipping costs for returning your item. Return shipping costs are non-refundable. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over $75.00, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.